Reviews

I don’t usually write reviews, but this experience deserves one. I ordered 2 chairs and confirmed the dimensions listed online to make sure it fit my space. When it arrived, the size was completely different. I checked the website again and realized the posted dimensions were wrong.

I emailed customer service with screenshots, asking for the correct item or a prepaid return label. They didn’t respond at first, and during that time they quietly updated the product page to the actual dimensions. When they finally replied, they claimed the listing was correct and told me I’d have to pay shipping both ways to return it.

Thankfully I had screenshots, and now I’ve had to involve my credit card company. I expected a simple apology and a prepaid label—not this runaround.

Bad customer service and disappointing business practices.

Customer service is atrocious. I’ve never been ignored by a company quite like this. It has taken four follow up emails over the course of two months to receive a two sentence response. No responsibility for making a mistake and no resolution. I spent over $10k here. I’ll never make that mistake again.

I had a great experience with Albert from Viesso. This company really cares about his customers and tries to find solutions to make sure all the customers are happy. I will definitely be doing more business with Viesso in the future

Was so excited to purchase some high quality Australian furniture through the Viesso online store but was bitterly disappointed when two of the chairs came broken and their customer support went missing. After contacting them, they said the problem wasn’t their fault, they didn’t offer a number to call or even a name of the person who was providing the support and then stopped responding over email altogether. Maybe their in-store experience is good but their online experience and level of customer service is woeful. 1 star is generous.

EDIT: In response to the company’s comment below. I ordered the outdoor furniture in June (Summer) and it arrived 6 months later in December (Winter) when I was on vacation in Australia. When I returned in February is when I opened the boxes for the first time and saw the damage. Their request to inspect the delivery immediately is only reasonable if they had delivered the items within a reasonable timeframe.

Viesso's products are beautifully curated and the company often offers discounts, however customer service is not very friendly once you have a problem with you order. I received a broken table and they made resolving the issue unnecessarily bureaucratic.

I purchased our Viesso Rio sectional four years ago. I can summarize our Viesso experience as good, bad, and ugly. Good: the ordering experience was great. The options and cost to customize dimensions and depth are now less expensive and widely available, but not so at the time. The salesperson was responsive, friendly and helpful. Bad: delivery wasn't on time. Said salesperson couldn't (didn't?) do anything, the delivery company blamed Viesso, I didn't have a sofa for holiday visitors, and nobody cared. Ugly: overall look of the sofa is terrible. The "performance" medium gray Homespun Thimble fabric underperformed. It was an extra 1K, pilled terribly within the first six months, twisted strangely around the largest seating cushion, and became impossible to clean. Even clear water left a stain. We (Florida residents) actually dropped into the store to discuss these issues while in LA for work. The staff barely looked up, said our salesperson wasn't there and returned to their own discussion. In summary, I wish I would have spent our money elsewhere. The sofa looked ratty so quickly.

Ignored multiple emails about the metal legs on my desk not fitting properly, and not aligning straight with the desk. Directions were missing. Pieces were cracked and broken. Still have not heard back on my last email. I ordered the desk almost three months ago. Non-responsive to latest email about a refund/return. I would never buy anything from Viesso again.

I ordered a side table online that says on their website it typically arrives in 1-2 weeks. After ordering they told me it would take 8 weeks so I cancelled the order. After 11 days they still haven't refunded my credit card payment. They ignored voice mail and email requesting an explanation. I finally had to open a dispute with my credit card for the refund, which I'm still trying to get. And their website for this table still states it takes 1-2 weeks, which is clearly untrue. No way I'd deal with them again.

Ordered and paid for a replacement slipcover through Viesso, and while their customer service emails are personal and pleasant, more 6 months later I still haven’t received my order or heard back from them what’s going on. Can’t recommend.

Wonderful customer service and products. I love that they have organic, made in California options. I have purchased an organic fabric and natural latex sofa and an oak end table and love them both. I will definitely buy from them again!

Found what I wanted, ordered it and loved it when received. I also liked how you emailed me updates on when I could expect my delivery.

Super helpful staff.

Being in design business, for 25 years, I'd have to say-Bravo and Bravo! Amazing company carrying fantastic furniture lines with impeccable customer service. Look no further, talk to Viesso!

Stem is wonderful, well made and beautiful! So grateful for non-toxic furniture!! Greatly appreciated Stem working with me to find the right upholstery fabric. The XL Rio Sofa is amazing--we really love it!!

I like the all the furniture designs. The shop is really good. It has lot of products.

Bought a piece of furniture online, received updates that it was being manufactured, and 4 weeks later after inquiring about delivery status received notification that the item I ordered had been discontinued.

easy to work with. solely for feedback, it would have been nice if the color of the couch on the website would change as you picked different swatches to look at. That sounds like a lot of work, and in the end it obviously didn't matter. Thank you!

The furniture is absolutely beautiful and I am very excited to have a chemical-free option for my house! The Viesso team is very helpful and offers excellent customer service. I would definitely purchase with Viesso again.

Great team to work with and wonderful place to order from!

These guys are amazing to work with. Their shipping is excellent and on point. Highly recommended!

I had a great experience with Viesso. Every memeber of the Viesso team was professional and helpful as we designed a custom sofa. We are extremely happy with our piece and look forward to purchasing from Viesso again!

Viesso was professional and efficient. Customer Service was readily available and friendly. The product was priced competitively and arrived on-time and in great condition.

Viesso's customer service is amazing. Daniel was great and very responsive. They went over and beyond to help my and my family needs. Furniture shopping online is very stressful but Viesso made the process so easy and wonderful. I wished I had the opportunity to visit the store, next time when I'm in LA. I can't thank all of Viesso's staff enough.

I had a wonderful experience with Viesso from the start. The sales associate I worked with walked me through every step of the process. He was always quick to reply to emails and phone calls as well. The sectional and ottoman we designed are perfect for our home! I was very nervous about making such a large purchase without actually seeing it first but my worries were lessened by being able to get answers quickly to all my questions. I was provided with information on all the fabrics and foams of our sectional. Overall, I am more than satisfied! I would recommend this to anyone wanting furniture free of flame retardants/chemicals and great quality. Every time we have guests over our sectional is admired! Viesso is the way to go!

First rate material, great people, great delivery and installation. We have had custom couches and beds made by the wonderful people of Viesso, and the quality and professionalism is first rate. I have a day bed in my home office that is as comfortable and elegant as anything I could want. Cannot speak highly enough of these wonderful people and products.

Excellent company! Very courteous and helpful sales staff, answered all my questions, took my order and the table was delivered on time and in good condition.

We had a great experience with Viesso! It took a little longer than they'd advertised, but the holidays were upon us all. They communicated great though and refunded any expedited ship fees we paid. We love our couch! Its made well and looks great!!!

Very good experience shopping at Viesso, thank you. Friendly and responsive customer service.

Worked mostly with Jelena, who provided terrific service. They have great options for custom couches, and carry lots of nice pieces from other designers.