What kinds of Shipping do we offer?
We're grateful you came across Viesso to help fulfill your furniture needs! We're also aware that purchasing furnishings, whether online or at a store, is a big decision. To help ease your thoughts, we gladly extend a 100% satisfaction guarantee. Please see below for any specifics or exceptions related to your purchase.
"Standard" Delivery: Smaller items will be delivered by a parcel carrier (UPS/Fedex/DHL/TNT/USPS) and larger items will be delivered by a dedicated furniture shipper or a freight company. You can confirm available ship methods by reaching out to us at email@example.com.
- Larger items will be delivered by our dedicated shipper or freight company. You will not receive a phone call to schedule a delivery. Items will be removed from pallets, but will not be unboxed or removed from other protective packaging such as cardboard boxes or shrink wrap.
- Residential addresses will have item(s) delivered to a safe place at your property (front door of a single family home, inside the gate of an apartment complex, etc) and will have a photograph taken by the delivery driver as proof of delivery. If there is no safe place to leave your item(s), they will be brought back to the hub and a delivery appointment will be made.
- Commercial addresses will have delivery to a loading dock or inside the entrance to the business. You will not receive a call to schedule a delivery appointment call. If this is necessary please check out with the “threshold” delivery option. Any costs associated with a failed delivery will need to be paid for by the customer before a redelivery will be made.
"Threshold" Delivery: With "Threshold" Delivery on furniture items, your order arrives “across the threshold” or will be placed inside the first available dry area. For a home, this is inside the front door. For an apartment or office building, this is in the first-floor lobby. Orders will NOT be taken up any flights of stairs.
Unpacking and debris removal is NOT included. You will be called when the shipment arrives to your local delivery center to make a delivery appointment. Threshold Delivery for furniture is done Monday through Friday during typical business hours. If the delivery address is a commercial location, a delivery appointment may not be made unless indicated after the order is placed. Threshold Delivery is not applicable for items that ship via parcel.
"White Glove" Delivery: We will deliver your items to any room of your choice and remove all packaging. This includes light assembly, which is any item taking no more than 30 minutes. You will be responsible for any assembly costs beyond the initial 30 minutes at $35/20 minute. You will receive a phone call when your items are in your local area and will be provided options for a delivery window during normal business hours (Monday-Friday 9am-5pm). The delivery team will not affix any items to walls or ceilings, connect or disconnect electrical equipment, or hang mirrors, wall art, or wall mounted shelving. White Glove Delivery is not applicable for items that ship via parcel or deliveries to commercial locations.
IMPORTANT: Please note that weekend appointments, deliveries outside normal business hours, or requests for specific delivery times (if they are available in your area) will incur an additional charge and need to be quoted and paid for prior to delivery. Rescheduling of delivery appointments with less than 48 hours of advanced notice or missed delivery appointments may also be subject to additional fees. Please contact us for further information.
What if I miss a delivery appointment?
If a delivery appointment is scheduled with you and it is missed, please be aware that an additional "missed appointment" fee may be charged. Your order will be delivered once the fee has been paid. In order to avoid this, if there are changes in your schedule, please make sure to call the delivery company to reschedule the delivery.
When Will My Order Ship?
Quick-Ship items are noted as such on the relevant product page on our website. Quick-ship products generally ship within 5-7 business days. For non-Quick-Ship items, please contact us for specific lead times.
Do we ship from Europe?
Yes, as some of the brands we curate are furniture makers in Europe. Please contact us for more information. Please note that our typical international delivery is to NY/NJ port of entry and the customer is responsible for customs and duties (which will be calculated ar checkout). The recipient will be responsible for these charges that are customarily collected at time of delivery. Alternative arrangements can be made in certain instances.
How do I know whether a particular product is available for Quick-Ship or Special Order?
To check if a product is available for Quick-ship, please see availability under Lead Time. You can also contact one of our product specialists to check availability for a specific product.
What if my item(s) arrive damaged or incorrect?
Please inspect your purchase immediately upon receipt and contact us within 24 hours** if there is an issue. Please take photos of damaged or incorrect item(s) and photos of the packaging. If your item was shipped using a freight carrier, you must contact us immediately and note all damages on the shipper’s paperwork before signing and accepting the delivery.
What if an item is missing?
If your item is marked delivered but appears to be missing you must notify us within 24 hours** of the delivery time and date.
** We can not account for matters in which customers are not present at the time of delivery. The 24 hour notification period also applies to items delivered and are not intended for immediate use, such as items(s) delivered to a receiving warehouse or construction site, and item(s) intended for design projects, renovations, relocation etc. **
Do you offer expedited shipping?
We do not offer expedited shipping (at an additional cost) on our products , as many of our items are made to order and shipped directly from the vendor’s warehouse. Some exceptions can be made. Please contact us for any questions regarding expedited shipping.
Viesso is not responsible for storage of any order. Additional charges may apply if storage is requested.